Merchandise Sales Representative

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Merchandise Sales Representative

The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is currently seeking temporary, part-time casual Merchandise Sales Representatives from January 27 to March 7, 2025. Reporting to the Front of House Manager, the Merchandise Sales Representative (MSR) performs a critical role in selling merchandise during desired performances. The primary responsibilities of this role are to manage and maintain merchandise inventory, to sell merchandise during performances, and to create and maintain sales reporting which ensuring compliance with Citadel Theatre policies and supporting the overall success of the organization.

KEY ACCOUNTABILITIES

  • Ensure the highest possible level of customer service to all patrons visiting the Citadel Theatre. 
  • Receive, organize, and track inventory of production merchandise in accordance with Citadel Theatre training.  
  • Prepare a merchandise display in the lobby and sell merchandise before and after productions, and during intermission, consistent with Citadel Theatre standards. 
  • Use a Point-of-Sale system to process transactions, run reports, and maintain inventory with a high level of accuracy. 
  • Perform opening and end of day procedures.  
  • Have a thorough knowledge of the Citadel Theatre’s external policies to properly answer patron questions.  
  • Ensure security of company assets.  

REQUIRED QUALIFICATIONS

Skills:

  • Point-of-Sale system setup and usage. 
  • Ability to adopt new technology quickly. 
  • Ability to thrive in a fast-paced, very busy, quickly changing environment. 
  • Ability to communicate effectively. 
  • Accurate reporting of sales and inventory data.  

 

DESIRED QUALIFICATIONS

Experience: 

  • 2+ years of retail/merchandising experience. 

ADDITIONAL REQUIREMENTS:

  • Ability to work flexible hours (evenings, weekends, holidays).
  • Availability from January 27 to March 7, 2025.
  • Ability to lift up to 25lbs to shoulder height.  


TO APPLY

Qualified applicants are encouraged to email their resume and cover letter to Human Resources at humanresources@citadeltheatre.com.

The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal/external parties. Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.

Hourly wage: $16.50/hour.

The Citadel Theatre wishes to acknowledge that the land on which we gather is Treaty No. 6 territory and a traditional meeting ground and home of the First Nations, including both the treaty signatories – Cree, Saulteaux, Nakota Sioux, Stony and Cree-Iroquois – as well as other Indigenous peoples, such as the Blackfoot and Métis, who occupy this land. We extend our appreciation for the opportunity to live, create and perform on this territory.

Nikistêyhtamâkânân oma askîwihtâwin ita kâ mâwasakôyâhk Nikotwâsik Kâ akihtêk omâmawôpayônôwâw Nistam Îyinôwak, nânapo ôkih tipahamawâkan tahkikwanênkêwak-Nêhîyawak, Nahkawînôwak, Opwâsîmowak, Asinî Pwâtak êkwah Nêhîyaw Paskosikanak-êkwah kotakak Îyinôwak, tâpiskôc Kaskitêwayasitak êkwah Âpihtwâyak, kâkîh kikîwîhkêcik otah. Nitâniskê nanâskôtênân tawâw ôtah êh ayâyâhk tita wîci pimâtisîhtamâhk, tita osîhcikêyâhk êkwah tita nôkohtihiwêyâhk otah askîwihtâwinihk.