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SITE DIRECTORY

Audience Information

Home Plan Visit Accessibility Audience Information

AUDIENCE ALERTS

The Citadel Theatre endeavours to provide as much information at the point of sale to our patrons about any production elements that may be a barrier. Each show web page has running times, and any alerts that may include theatrical fog or haze, strobe lighting, sudden changes in sound levels, or content warnings that provide information on difficult subject matter, or if there is violence represented onstage. If you would like additional information on audience alerts for a particular show, please do not hesitate to reach out to our Box Office team at boxoffice@citadeltheatre.com.

SERVICE ANIMALS

Registered Service Animals are welcome at the Citadel Theatre, in all spaces. If you plan to arrive with a service animal, please reach out to our Box Office team at boxoffice@citadeltheatre.com so that appropriate seating may be arranged.
Carly Neis and her service animal, Gilmore, in the Shoctor lobby. We see the Shoctor lobby bar and seating area in the background. Carly is a light skinned person with long brown hair who uses a powered wheelchair and Gilmore is a light coloured, medium sized dog.
Carly Neis and her service animal, Gilmore, in the Shoctor lobby. We see the Shoctor lobby bar and seating area in the background. Carly is a light skinned person with long brown hair who uses a powered wheelchair and Gilmore is a light coloured, medium sized dog.

SCENTED PRODUCTS

The Citadel Theatre is a scent-free zone. For the comfort and safety of all guests and Citadel staff, please refrain from using any scented products such as perfumes, cologne, and scented hair or body products before attending these events.