For assistance with purchasing tickets or to register for a class, please contact the Box Office at 780.425.1820.
The Citadel does not have a formal dress code, however, we kindly ask that you refrain from wearing hats, as they may obstruct the view of other patrons.
For the comfort and safety of other patrons, please refrain from using scented products, such as perfumes, cologne and strongly scented hair-care products before coming to the theatre.
Video or audio recording of any kind is not permitted.
We ask that you please turn off your phones before the performance begins so as not to disturb the actors or other patrons.
We encourage you to plan your trip to arrive at least 30 minutes prior to the start of your performance.
In the interest of minimising distraction to both our audience and actors, patrons who wish to be admitted after the performance has started (whether they have arrived late or are seeking re-admittance) will be seated, at an appropriate moment, as determined by Front of House staff. They will be seated in designated seats at the back of the theatre. Patrons are welcome to take their assigned seat at intermission during applicable performances.
On your order receipt you may see the delivery method as “Will call”, this means you will pick up your tickets at the Box Office counter upon arrival for your performance.
If you choose e-tickets your tickets will be emailed to you 2 days prior to your performance.
If you would like to exchange your tickets to another performance or show, please call the Box Office at 780.425.1820 or email firstname.lastname@example.org. Exchanges are permitted to another date of the same production with at least 24 hours notice. There is a rebooking fee of $5 + GST per ticket. Rebooking fees are waived for Season Ticket Holders.
Performances may be rescheduled due to illness or other reason with little to no notice. We make every effort to contact patrons before the start of the performance by phone and email.
Your tickets are still valid on your account. Box Office will reach out with rescheduling options and are happy to work with you to find the value of your tickets.
No, however, digital playbills are available to view on your computer or mobile devices here.
A URL link will be sent in your show reminder email prior to a performance and a QR code is available on signage throughout the lobby, as well as available at the Box Office or as you enter the theatre. Playbills are also viewable on screens in the lobby before the performance.
Please direct any questions or inquiries about the Foote Theatre School program to email@example.com
Yes! Coat check is available by donation. Donations go towards our volunteer program.
Yes! There is a selection of alcoholic and non-alcoholic beverages, and light snacks available for purchase at the Lobby Bar. (Debit/Credit only)
Alcoholic beverages are served in Citadel Sippy Cups to allow drinks in the theatre during performances. These can be taken home after your performance, or returned in dedicated receptacles for reuse.
Pinocchio Ice Cream is available for purchase at its own dedicated stand in the lobby (Shoctor and Maclab performances only). (Cash/Debit/Credit)
The Citadel Theatre typically does not allow babes-in-arms or children under 5 years of age into our theatres. Please see individual play descriptions for specific age recommendations.