For assistance with purchasing tickets or to register for a class, please contact the Box Office at 780.425.1820.
The Citadel does not have a formal dress code, however, we kindly ask that you refrain from wearing hats, as they may obstruct the view of other patrons.
For the comfort and safety of other patrons, please refrain from using scented products, such as perfumes, cologne and strongly scented hair-care products before coming to the theatre.
Video or audio recording of any kind is not permitted.
We ask that you please turn off your phones before the performance begins so as not to disturb the actors or other patrons.
We encourage you to plan your trip to arrive at least 30 minutes prior to the start of your performance.
In the interest of minimising distraction to both our audience and actors, patrons who wish to be admitted after the performance has started (whether they have arrived late or are seeking re-admittance) will be seated, at an appropriate moment, as determined by Front of House staff. They will be seated in designated seats at the back of the theatre. Patrons are welcome to take their assigned seat at intermission during applicable performances.
On your order receipt you may see the delivery method as “Will call”, this means you will pick up your tickets at the Box Office counter upon arrival for your performance.
If you choose “digital tickets” they can be accessed at mytickets.citadeltheatre.com with the same username/email and password you use to purchase tickets from The Citadel Theatre. Please visit our website for more information on Digital Tickets.
If you would like to exchange your tickets to another performance or show, please call the Box Office at 780.425.1820 or email boxoffice@citadeltheatre.com. Exchanges are permitted to another date of the same production with at least 24 hours notice. There is a rebooking fee of $5 + GST per ticket. Rebooking fees are waived for Season Ticket Holders.
Performances may be rescheduled due to illness or other reason with little to no notice. We make every effort to contact patrons before the start of the performance by phone and email.
Your tickets are still valid on your account. Box Office will reach out with rescheduling options and are happy to work with you to find the value of your tickets.
Yes! Physical playbills are now available for all 2024/25 Mainstage shows. This does not include Season Specials (The Play That Goes Wrong, A Christmas Carol), Highwire Series (Bear Grease, Goblin:Macbeth) or the House Series. Digital playbills are still available to view on your computer or mobile devices here.
A URL link will be sent in your show reminder email prior to a performance and a QR code is available on signage throughout the lobby, as well as available at the Box Office or as you enter the theatre. Playbills are also viewable on screens in the lobby before the performance.
Please direct any questions or inquiries about the Foote Theatre School program to theatreschool@citadeltheatre.com
Yes! Coat check is available by donation. Donations go towards our volunteer program.
No, outside food and drinks are not permitted in any of the Citadel theatres. However, any refreshments purchased in the lobby or from Ghostlight by Milkcrate are allowed inside the theatres.
Yes! There is a selection of alcoholic and non-alcoholic beverages, and light snacks available for purchase at the Lobby Bar. (Debit/Credit only)
Alcoholic beverages are served in Citadel Sippy Cups to allow drinks in the theatre during performances. These can be taken home after your performance, or returned in dedicated receptacles for reuse.
Pinocchio Ice Cream is available for purchase at its own dedicated stand in the lobby (Shoctor and Maclab performances only). (Debit/Credit)
The Citadel Theatre typically does not allow babes-in-arms or children under 5 years of age into our theatres. Please see individual play descriptions for specific age recommendations.
- Purchase a subscription for next season.
- Make a tax deductible donation to the Citadel.
- Reach out to your elected officials and let them know how important live arts, made in your community, are to you as a voter.
- Keep up-to-date on our programming.
- Check out the Foote Theatre School class options
Relaxed Performances FAQ
Relaxed Performances offer an accessible option to audience members who may benefit from a more relaxed environment in the theatre or those who may have not normally felt comfortable attending a live performance. This may be ideal for people with sensory concerns, autism spectrum disorders, learning disorders, dementia, families with babies or younger children, or those that may need to be able to leave the theatre frequently during the performance. It is a “no shushing” performance that allows our audience members to be themselves!
The theatre will be dimly lit but not completely dark, there is a relaxed attitude toward audience movement and noise, and there may be some changes in production to reduce startling effects or noises.
A Relaxed Performance allows you to enjoy the show, to be yourself, and to experience live theatre in a friendly and supportive environment!
The Citadel Theatre’s Relaxed Performance of a particular show may not be designated as a “sensory-friendly” environment if there is a live orchestra. Certain elements of the production (such as sound effects and lighting) may be adjusted, but not shifted significantly. The Citadel Theatre has numerous sensory kits available for audience members to use that include sunglasses, fidget toys, ear plugs and ear muffs.
The performance will include an introduction from a Citadel staff person, who will guide the audience through the characters, and preview certain blocking or design elements to best prepare our audience for the production experience.
A quiet space will be available for those that may need to have a break from the performance or lobby crowd.
Many live theatre performances have audience policies to reduce movement and sound during the show, so as not to disrupt the artists on stage or the patrons in attendance. Theatres are generally quite dark with lights above the audience seating turned low. Babes-in-arms or children under 5 are typically not allowed in our theatres. This Relaxed Performance releases all of those policies for the designated show.
Yes! Children and babes-in-arms are invited to a Relaxed Performance. For children aged 0-2 years old, tickets are free; however, every person entering the theatre must have a ticket assigned for safety regulations and seating capacity. Please purchase your ticket by calling our Box Office. Children aged 3 and older are permitted but would need a paid ticket at regular price.
**Please note, certain production have specific age recommendations as there may be scenes that are not be suitable for young children. We recommend familiarizing yourself with the age recommendations listed on our show pages.
Audio described and ASL interpreted performances will be specifically indicated in future performances on our website.
CAPTIONED PERFORMANCES FAQ
A captioned performance uses real-time captions to represent spoken dialogue and other important audio elements during the show. The visual representations of the spoken text allow audience members who are Deaf or hard of hearing, have auditory processing disorders, are not fluent in English, or simply enjoy having captions available, to follow the plot of a play or musical through a personal captioning device or a screen visible to the entire audience.
Open captions are visible to all audience members via screens placed near the stage. No one can enable or disable these captions based on their preferences.
Closed captions, on the other hand, are those that users may enable or disable at will by using a personal captioning device (their own personal phone or an iPad available at the coat check).
Patrons can scan a QR code at the box office or outside the theatre to link to the live captioning session on an internet browser. You will have to use your own data to access the internet on your own smartphone.
The Citadel Theatre has iPads available to access the live closed captioning session. They can be picked up at the coat check on your arrival. You must leave your government issued ID as a deposit at the coat check until the iPad is returned at the end of the performance.
No! All our radio receivers, sensory kits, iPads, and hearing loops can be accessed free of charge, however you must leave your government issued ID as a deposit with the coat check until the device or kit is returned at the end of the performance.
ASL INTERPRETED PERFORMANCE FAQ
American Sign Language Interpreted Performances are performances where ASL interpreters translate the dialogue and songs onstage for patrons who are d/Deaf or hard of hearing into American Sign Language.
American Sign Language
ASL Interpreters are located near the stage during the performance. They are lit so their faces, hands, and upper bodies are clear to the audience.
Patrons who are d/Deaf or hard of hearing are seated in an area of the theatre that gives them the best sight lines to follow the interpretation and the action on stage.
Please contact the Box Office at 780-425-1820 to ensure you are seated close to the ASL Interpreters if you are d/Deaf or hard of hearing.
AUDIO DESCRIBED PERFORMANCE FAQ
An Audio Described performance provides a verbal description of the visual aspects of the performance. They are described live through a small radio receiver, which the audience member can experience through personal headphones provided by the Citadel Theatre. Audio Described performances are for patrons who are Blind or low vision or for patrons would appreciate having a verbal description of the action onstage.
Audio description radio receivers can be picked up at the coat check on your arrival. You must leave your government issued ID as a deposit at the coat check until the radio receiver is returned at the end of the performance.
No! All our radio receivers, sensory kits, and hearing loops can be accessed free of charge, however you must leave your government issued ID as a deposit with the coat check until the radio receiver is returned at the end of the performance.
Theatre goers who are Blind or low vision are welcome to sit in any theatre part of the theatre during an Audio Described Performance.
TOUCH TOUR FAQ
Touch Tours are held an hour and a half before a performance where audience members who are Blind or low vision can come and feel the props, set and costumes involved in the show. Other patrons who have sensory considerations may also find touch tours helpful to familiarize themselves with elements of the production before being immersed in a performance setting.
All patrons who have purchased tickets for the performance right after the Touch Tour can take part in the Touch Tour.
MORE QUESTIONS?
Our Box Office team can help! Email us at boxoffice@citadeltheatre.com. Please see Box Office hours here.