BOX OFFICE HOURS
The Citadel Theatre building is closed to the general public.
The Box Office is currently available to assist by phone at the following hours*:
Monday: 10:00am – 5:00pm
Tuesday: 9:30am – 5:00pm
Wednesday: 9:30am – 5:00pm
Thursday: 11:00am – 5:00pm
Friday: 11:00am – 5:00pm
Saturday – Sunday: Closed
*Please note that on days when there are performances in our theatre, our phone lines will extend to 7 pm.
- Tickets to productions are only valid if purchased through the Citadel Theatre. We strongly discourage patrons from purchasing from any other sellers.
- We deal only in Canadian currency.
- Please do not send your credit card information via e-mail.
LOST & FOUND
Please contact email@example.com regarding any lost or found items.
Tickets are final sale (No Refunds)
- Patrons may make exchanges up until 24 hours before their scheduled performance, for any other date of that same show.
- For casual ticket there is a $5 exchange fee per ticket, as well as any price difference that may occur if the show they are moving into is more expensive, or if they are moving into a higher price code.
- Subscribers pay no exchange fee