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Box Office Information

Contact > Box Office Information

CONTACT BOX OFFICE

Phone: 780.425.1820
Toll-Free: 1.888.425.1820
Fax: 780.428.2130
Email: boxoffice@citadeltheatre.com
Address: 9828 101A Avenue NW. Edmonton, AB. T5J 3C6


BOX OFFICE HOURS

The Citadel Theatre building is closed to the general public.

The Box Office is currently available to assist by phone at the following hours:

May 18: 10:30am – 6:30pm (phones); 9:30am – 8:00pm (in-person)
May 19 – 20: 10:30am – 7:00pm (phones); 9:30am – 8:00pm (in-person)
May 21 – 22: 12:00pm – 7:00pm (phones); 12:00pm – 8:00pm (in-person)
May 23: CLOSED
May 24: 10:30am – 7:00pm (phones); 9:30am – 8:00pm (in-person)
May 25: 10:30am – 7:00pm (phones); 9:30am – 8:30pm (in-person)
May 26 – 27: 10:30am – 7:00pm (phones); 9:30am – 8:00pm (in-person)
May 28: 12:00pm – 7:00pm (phones); 11:00am – 8:00pm (in-person)
May 29: 12:00pm – 7:00pm (phones); 12:00pm – 8:00pm (in-person)

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IMPORTANT INFORMATION

  • Tickets to productions are only valid if purchased through the Citadel Theatre. We strongly discourage patrons from purchasing from any other sellers.
  • We deal only in Canadian currency.
  • Please do not send your credit card information via e-mail.

LOST & FOUND

Please contact boxoffice@citadeltheatre.com regarding any lost or found items.


POLICY INFORMATION

Refund Policy:

Tickets are final sale (No Refunds)

Exchange Policy:

  • Patrons may make exchanges up until 24 hours before their scheduled performance, for any other date of that same show.
  • For casual ticket there is a $5 exchange fee per ticket, as well as any price difference that may occur if the show they are moving into is more expensive, or if they are moving into a higher price code.
  • Subscribers pay no exchange fee

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9828 101 A Avenue,
Edmonton, AB T5J 3C6
Box Office

780.425.1820

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The Citadel Theatre is in the heart of amiskwaciwâskahikan (Edmonton, AB), and we are proud to call Treaty 6 territory home.