The Citadel Theatre is committed to providing a safe and welcoming environment for artists, audience members, and staff. The following information is shared to allow for an independent and smooth visit to our building.
An interior map (PDF) of the Citadel Theatre is available here.
The Citadel Theatre has video tours of available pathways through the building to familiarize yourself with the space before arriving for an event.
Visit the Citadel Theatre online through a Matterport 3D Tour of the facility.
The Citadel Theatre has a Visual Guide available for download that provides plain language descriptions and information about coming to a show.
Carly Neis and her service animal, Gilmore, in the Lee Pavilion. We see them from the back. Carly is a light skinned person with long brown hair who uses a powered wheelchair and Gilmore is a light coloured, medium sized dog.
ACCESSIBLE PERFORMANCES
Details and scheduling for Accessible Performances in the 2025/26 Season
Spaces, Seating & Flooring
Detailed information on Citadel Theatre’s venues.
Transportation & Parking
Guides for reaching and parking at the Citadel
Washrooms
Washroom guides and change table info
Access Resources
Hearing Loop, Sensory Kits and EDIA (Equity, Diversity, Inclusion & Accessibility)
Audience Information
Policies for attendees and information about theatre practices.
Acknowledgements
Information on this website section and other accessibility initiatives at the Citadel Theatre.
QUESTIONS
We wish to ensure all patrons have a safe and welcoming visit to the Citadel Theatre. If you have any questions about the building, potential barriers, or how we can help meet your individual needs, please do not hesitate to reach out to our Box Office team at boxoffice@citadeltheatre.com.