The House Captain is responsible for providing excellent customer service to patrons attending performances and events at the Citadel Theatre. The House Captain oversees the audience, including volunteers, during performances and events with the assistance of the FOH Supervisor, and maintains a patron services station.

The Citadel Theatre is an Edmonton-grown cultural cornerstone and a leading force in Canadian regional theatre, celebrated for bold, imaginative productions that deeply resonate with our local community while contributing to the national artistic conversation. As one of the largest not-for-profit theatres in North America, the Citadel attracts audiences from Edmonton and communities across central and northern Alberta.

KEY ACCOUNTABILITIES

• Patron Ingress and Egress: Scan patrons’ tickets and troubleshoot ticket scanners, keep an accurate house count, know the theatre and building layouts and important locations within the complex, allow or disallow entry to the theatre as needed, facilitate the entry of latecomers and other tasks related to the flow and movement of patrons.
• Ice Cream & Coat Check: Facilitate sales (concessions and merchandise) using a Point-Of-Sale system and troubleshoot the POS system as needed, accept cash and debit/credit transactions, handle and count cash, take inventories, maintain an organized and efficient station, check, watch and return patrons’ coats and other tasks related to coat check and the sale and storage of product.
• Safety: Be a first responder in emergencies, know the emergency procedures, provide first aid as needed, sit inside the theatre during performances to watch for issues in the audience and be able to respond quickly, maintain and ensure adherence to health and safety rules according to emergency response plans and other tasks related to maintaining the safety of patrons, staff and volunteers.
• Reporting: Complete portions of the FOH Show Reports, take and report inventories, collect information and complete incident reports as needed, and other tasks related to reporting.
• Other Duties as Required, including but not limited to running or training volunteers on London Bar, ensuring inside ushers are paying attention to the audience, distribute equipment as needed, distribute programs as needed, work with other teams (such as Box Office, Bar, and Events) to provide the best customer service to patrons and clients, etc.

REQUIRED QUALIFICATIONS

• Standard First Aid Level C CPR & AED Certification, or the willingness to be certified.
• AGLC ProServe Certification, or the willingness to be certified.
• Some customer service experience required.
• Skills:
  • Excellent verbal and written communication skills.

DESIRED QUALIFICATIONS

• Experience with POS systems and cash handling.
• Experience working with volunteers.
• Background in Arts and Cultural Management, or Hospitality.

ADDITIONAL REQUIREMENTS

• Ability to work flexible hours (evenings, weekend, and holidays)
• Ability to lift up to 25lbs

COMPENSATION

Hourly wage: $17 per hour.

TO APPLY

Qualified applicants are encouraged to email their resume and cover letter to Human Resources at humanresources@citadeltheatre.com by June 15, 2026.

We appreciate your interest in this opportunity. Only candidates selected for the next stage will be contacted.

The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal/external parties.

The House Captain is responsible for providing excellent customer service to patrons attending performances and events at the Citadel Theatre. The House Captain oversees the audience, including volunteers, during performances and events with the assistance of the FOH Supervisor, and maintains a patron services station.

The Citadel Theatre is an Edmonton-grown cultural cornerstone and a leading force in Canadian regional theatre, celebrated for bold, imaginative productions that deeply resonate with our local community while contributing to the national artistic conversation. As one of the largest not-for-profit theatres in North America, the Citadel attracts audiences from Edmonton and communities across central and northern Alberta.

The Citadel Theatre team lives, works, and creates in Amiskwaciwâskahikan (Edmonton), on Treaty No. 6 territory and the traditional and contemporary homeland of the Nehiyawak, Saulteaux, Stoney Nakoda, Haudenosaunee, Niitsitapi, Inuit, Dene, and Métis. We express deep gratitude for the knowledge that has long nurtured these lands. Treaty No. 6 was created with the intention of fostering harmonious co-existence. The Citadel recognizes our role and responsibility in being an active participant in reconciliation. In the spirit of reciprocity and respect, we seek to uphold the original intent of the Treaty and strive to create a shared narrative that honors our responsibility to this land and to each other.