The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies, has an opening for part-time Guest Services Representative. This is a part-time role with eligibility to work up to 24 hours per week.

The Guest Services Representative (GSR) plays a vital role in delivering an exceptional experience for all visitors at the Citadel Theatre. This position is responsible for ticket sales, class registrations, package bookings, and donation processing. The GSR liaises with the public and the Theatre’s guests and ensures that they experience the highest level of customer service. The GSR is a front-line, guest-facing role and will assist in making sales targets, KPIs, and with the overall operation and maintenance of the Box Office.

KEY ACCOUNTABILITIES

• Deliver exceptional customer service to all guests of the Citadel Theatre by providing prompt, friendly, and knowledgeable assistance regarding productions, programs, the venue, and surrounding area.
• Use Ticketing CRM (Tessitura) to assist guests in their ticketing, registration, and donation transactions.
• Conduct outbound calls to prospective and current customers to sell packages and/or tickets to prospective and returning patrons.
• Assist Guest Services Supervisors and management with all aspects of sales campaigns and project, as well as performing administrative duties as required,
• Support the theatre’s sales targets and KPIs by executing seasonal and ongoing sales campaigns as directed by management.
• Maintain accurate guest records and perform daily administrative tasks using Tessitura and other internal systems.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: Minimum of 1 year of customer service experience
• Skills:
  • Excellent interpersonal skills and communication skills, including verbal and written communication.
  • Ability to thrive in a fast-paced environment.
  • Proficient in Microsoft Office Suite.

DESIRED QUALIFICATIONS

• Experience using Tessitura, or another ticketing CRM.
• Experience with cash handling.
• Experience processing credit card transactions with integrity.

ADDITIONAL REQUIREMENTS

• Availability that allows for a variety of shifts including weekday, weekend, evening, and statutory holidays as needed.

Hours: Part-Time, up to 24 hours per week
Hourly Rate of Pay: $19.19 per hour

TO APPLY

Qualified applicants are encouraged to email their application to Human Resources at humanresources@citadeltheatre.com by March 27, 2026.

We appreciate your interest in this opportunity. Only candidates selected for the next stage will be contacted. No phone calls please.

The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal/external parties.

The Citadel Theatre team lives, works, and creates in Amiskwaciwâskahikan (Edmonton), on Treaty No. 6 territory and the traditional and contemporary homeland of the Nehiyawak, Saulteaux, Stoney Nakoda, Haudenosaunee, Niitsitapi, Inuit, Dene, and Métis. We express deep gratitude for the knowledge that has long nurtured these lands. Treaty No. 6 was created with the intention of fostering harmonious co-existence. The Citadel recognizes our role and responsibility in being an active participant in reconciliation. In the spirit of reciprocity and respect, we seek to uphold the original intent of the Treaty and strive to create a shared narrative that honors our responsibility to this land and to each other.