We recommend that patrons and staff wear masks but it is not required to attend The Citadel Theatre.
No, seating is assigned but not socially-distanced.
Contact the Box Office or you may speak to an usher before the performance if you wish to make further seating arrangements, subject to availability.
Due to scheduling conflicts related to COVID-19, certain productions and performances were regrettably rescheduled or postponed.
If you held tickets to a rescheduled or postponed performance, The Box Office has reached out to with ticket options. If you have not received communication from Box Office, please contact 780.425.1820.
New dates of performances and productions will be announced as they are decided.
Your tickets are still valid on your account. The Box Office will reach out with rescheduling options and are happy to work with you to find the value of your tickets.
Please call the Box Office at 780-425-1820 or email at firstname.lastname@example.org if you would like to exchange your tickets into another show. You may exchange them into any other performance this season. Exchange fees will be waived for productions impacted by a postponement, however there may be price differences between productions.
No; however, digital playbills are available to view on your computer or mobile devices here.
A URL link will be sent in the reminder emails prior to the show and a QR code direct link will be available on signage throughout the lobby, as well as on cards available at the Box Office or as you enter the theatre.
On your order receipt you may see the delivery method as “Will Call”, this means you will pick up your tickets at the Box Office counter upon arrival for your performance.
We strongly encourage that you do not leave. If you must leave for any reason, you will be reseated in latecomer seating, should space be available.
Although we do encourage you to plan your trip to arrive at least 45 minutes before the doors open a handful of seating groups will be reserved for latecomers; however, these seats cannot be guaranteed.
Yes! Coat check is available.
Food and Beverages purchased from the Bar can be consumed in the theatres. The Bar will be serving all standard beverages.
We are once again accepting sippy cup returns at the bars. Bring back a sippy cup to reuse and receive a $1.00 discount off your next beverage!
The Citadel Theatre typically does not allow babes-in-arms or children under 5 years of age into our theatres. Please see individual play descriptions for specific age recommendations.
COVID Frequently Asked Questions
All of our classes are currently being offered in-person.
We recommend that students and instructors wear masks but it is not required to attend classes.
The Theatre School spaces remain closed to the public, including parents. Parents are to drop their child off at the designated door but will not be allowed into the classroom space.
Parents and guardians must discuss all of the rules with their child prior to attending class. Parents and guardians must check the temperatures of their children before coming to class. Students must stay home if they are sick, even if symptoms resemble a mild cold.
Snacks and drinks cannot be shared. Each student should bring their own snacks (NO NUTS) and water bottle with their name on it. Water bottle filling stations will be available.
If a student develops symptoms while at the Citadel, they will be sent home immediately. If they require a ride home, they will be isolated until they are picked up. If a staff person develops illness at work, they will immediately remove themselves from contact with others and go home.
In that event we will switch to online programming where appropriate. No refunds will be given.
Our Box Office team can help! Email us at email@example.com.
Please Note: Due to the high volume of requests received, it may take several business days for a response. We appreciate your patience and understanding.