COVID FAQs

Due to the rising numbers of the Omicron variant of COVID-19, and in an effort to protect our artists, patrons and staff, performances of The Filharmonic and The Royale have been postponed until the situation changes. We are continually reviewing the situation and will make announcements as they become available.

We are currently planning to move forward with all the other shows as is. The Citadel Team is continuing to monitor the situation and make adjustments when needed.

Your tickets will still be valid on your account until the show is rescheduled. At that time, new tickets will be sent to you.

If you find that the new dates will not work with your schedule, our Box Office team will be happy to assist you with an exchange.

Management is continually reviewing the situation and new dates will be announced as soon as they are decided.

Please call the Box Office at 780-425-1820 or email at boxoffice@citadeltheatre.com if you would like to exchange your tickets into another show. You may exchange them into any other performance this season. Exchange fees will be waived for productions impacted by a postponement, however there may be price differences between productions.

The Citadel Theatre requires proof of vaccination for every person (aged 12+) upon entry of the building, attending performances, and attendance for Foote Theatre School classes.

Proof of Vaccine Policy is as follows:

• People ages 12 and older must be fully vaccinated (at least 14 days from second dose of a 2-dose vaccine or a single dose of Janssen) to attending the Citadel OR can show proof of a negative test result within 72 hours of attendance.
• The test result should be a written or printed copy that indicates the individual has tested negative for COVID-19 on a Health Canada approved rapid antigen, rapid PCR, or lab based PCR test approved by Health Canada or the lab accreditation body of jurisdiction.
  • Valid test results should be a written or printed copy that clearly outlines the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test, if applicable.
  • Photos of a rapid test or result taken offsite is not sufficient.
  • A self-test completed offsite or self-produced documentation of a negative test result is not valid.
  • Do not bring completed self-tests or rapid tests to businesses due to communicable disease risk.
• Tests must not be from the Alberta Health Services public COVID-19 testing system.
• For Foote Theatre School, proof of vaccination will only need to be shown once, but if using a negative COVID-19 test, will need to be provided upon each entry to the Citadel.
• As proof of vaccination, we require the current version of the Alberta Vaccine Record, including the scannable QR code. You may present the record on your phone screen or as a printed paper copy, so long as the QR code is visible and scannable.
• Valid identification that matches the vaccine record is also required for adults 18 and over.
• People under the age of 18 can show a Student ID as proof of age.
• This policy will be in effect for future performances including Student Matinees and Students Club, and all Foote Theatre School classes. This will be reviewed on an ongoing basis for future shows and classes.
• No health record information will be scanned, stored, or shared.
• Children under 12 years of age will not need to provide proof of a negative COVID-19 test.
• Be prepared to show this each time you enter the Citadel. Please do not send in advance as we cannot store this information on your file.

Visit the Alberta Vaccine Record website to obtain your verified COVID-19 vaccine record with a QR code.

Be prepared to show this document each time you enter the Citadel. Please do not send in advance, as we cannot store this information on your file.

Please Note: No health record information will be stored, or shared.

Yes. Masks are still mandatory to be worn throughout the building and the duration of a performance.

Masks are required to be worn while enjoying refreshments from our Lobby Bars. Please see ‘Will you be offering bar services and how do I consume my beverage?’ for further details.

This policy will continue for the foreseeable future.

Yes, there is assigned seating that is not socially-distanced.

We are working with The Citadel team, government resources, and local organizations to ensure we are addressing any facility and/or process changes that might be required to create a safe and welcoming environment. This includes increased, rigorous cleaning of touch points across the building, hand sanitizing and washing stations available for use, an updated mask and vaccine policy, protective barriers between staff and patrons, reduced capacity in our theatre houses, reduced public access to the building, and many other measures, small and large, that we are taking to keep everyone safe.

No; however, digital playbills are available to view on your computer or mobile devices here. Physical playbills are not available at this time to reduce touchpoints within the theatre.

A URL link will be sent in the reminder emails prior to the show and a QR code direct link will be available on signage throughout the lobby, as well as on cards available at the Box Office or as you enter the theatre.

On your order receipt you may see the delivery method as “Will Call”, this means you will pick up your tickets at the Box Office counter upon arrival for your performance. We kindly ask for you to plan to arrive 45 minutes before the performance start time to pick up your tickets and verify proof of vaccination.

• Purchase a subscription for next season. Register for the Season Launch here.
• Make a tax deductible donation to the Citadel.
• Reach out to your elected officials and let them know how important live arts, made in your community, are to you as a voter.
• Keep up-to-date on our programming.
• Check out the Foote Theatre School class options

If you are holding tickets to a performance that will not be rescheduled, you will automatically receive options for a new show being offered this season. Again, we promise to work with you to find value for your tickets.

We strongly encourage that you do not leave. If you must leave for any reason, you will be reseated in latecomer seating, should space be available.

Although we do encourage you to plan your trip to arrive at least 45 minutes before the doors open a handful of seating groups will be reserved for latecomers; however, these seats cannot be guaranteed.

No. Currently, we are not offering a coat check.

Food and Beverages purchased from the Bar and Ghostlight Coffee House can be consumed in the Lobby area; however, are not permitted inside the theatres.

The Bar will be serving all standard beverages. All drinks purchased from the Bar will be served with a compostable straw placed through our Citadel Sippy Cups. We ask that you place your straw under your mask in order to keep yourself and others safe while enjoying your beverage.

We will temporarily stop accepting sippy cup returns at the bars to reduce contact points.

Winter 2022 classes are beginning online due to the rising COVID-19 numbers, until further notice.

Announcements will be made once we are able to return to in-person learning.

Yes. Masks must be worn upon entering the building and during classes. Removing your mask while eating or drinking is permitted while seated in designated spaces.

The Citadel Theatre will require proof of vaccination for every person (aged 5+) upon entry to the building for Foote Theatre School classes.

Proof of Vaccine Policy is as follows:

• • We are requiring patrons and students (aged 12+) to be fully vaccinated 14 days prior to attending the Citadel or have a negative COVID-19 test within 72 hours of attendance. 

• We require patrons and students (aged 5-11) to have received at least one dose of the COVID-19 vaccine by January 10, 2022.

• • Upon arrival to your first class, we will check proof of vaccination or confirmation of age. You will not be required to show it for subsequent classes.
  • If unable to meet proof of vaccination conditions, a negative COVID-19 test will need to be shown upon each arrival at the Citadel.
  • Children under 5 years of age will not need to provide proof of vaccination or a negative COVID-19 test.
• Until the QR code record becomes available for children under 12 years of age, we will accept paper or electronic documentation from the pharmacy or clinic where the vaccine was received. 
• Valid identification that matches the vaccine record is also required for adults 18 and over.
• People under the age of 18 can show a Student ID as proof of age.
• This policy will be in effect for the foreseeable future. 
• No health record information will be scanned, stored, or shared.

Each class will have its own time for drop-off and pick up so there’s no mingling of students or parents. Parents will not be allowed into the building but must drop their child off at the designated door.

Parents and guardians should discuss all of the rules with their child prior to attending class. Parents and guardians must check the temperatures of their children before coming to class. Do not send them to class if they are sick, even if symptoms resemble a mild cold.

We will keep records of who attends the class (students and staff) to facilitate contact tracing in the event of an outbreak. If there is any confirmed or probable case of COVID-19 among our participants, we will pause classes for a minimum of 72 hours (shifting to online classes where appropriate) to allow contact tracing and then adhere to recommendations from Alberta Health. Mask-wearing coming to and from the Citadel is mandatory.

Alcohol-based sanitizer will be placed in all entrances and classrooms for use by staff, students, etc. Classrooms and all materials will be cleaned between classes and disinfected before the next day.

Snacks and drinks will not be shared. Each student should bring their own snacks (NO NUTS) and water bottle with their name on them. Water fountains will be off-limits.

If a child develops symptoms while at the Citadel, they will be isolated and parents notified to pick up the child immediately. All items used by the child while isolated will be cleaned and disinfected as soon as the child is picked up. If items are unable to be cleaned and disinfected, they will be removed and stored in a sealed container for a minimum of 10 days. If a staff person develops illness at work, they will immediately remove themselves from contact with others and go home.

The FTS area of the Citadel will be locked at all times. No one will be permitted to enter unless they are staff or a student.

In that event we will switch to online programming where appropriate until given permission to reopen.