Beware of Third-Party Ticket Resellers
CitadelTheatre.com is the exclusive online vendor for Citadel Theatre productions and other events taking place at the Citadel Theatre.
Tickets sold through third-party platforms such as TicketSales.com, Ticket Centre, Kijiji, StubHub, SeatGeek and others may not be valid. The Citadel Theatre is not responsible for tickets sold through third-party platforms and cannot guarantee their validity or your access to an event should tickets be purchased through these platforms.
CitadelTheatre.com is not always the first result when you search for Citadel Theatre events online. Ticket resale websites may purchase ad-space to be the first result listed. Please always check the URL carefully and try to avoid web results labelled as “sponsored.”
How can I tell if a website is a third-party seller?
- The website mentions being a secondary seller, a platform for reselling tickets, or similar wording.
- Seat numbers for your event may not be listed. The listed seats may be limited to row and/or section.
- The venue map provided may not match our theatre spaces.
- Ticket prices are higher or lower than on CitadelTheatre.com
- Ticket prices may in USD.
- Tickets received list a price different than what you paid.
- The order and/or account number on the tickets does not match the account or order number listed on your order confirmation.
- Digital Tickets are shared from a name which is not familiar to you.
How do I know if I have purchased a valid ticket?
- Tickets purchased through CitadelTheatre.com or the Citadel Theatre Box Office will always be valid.
- When purchasing online at CitadelTheatre.com, you will receive an order confirmation from the Citadel Theatre directly.
- Tickets received will list your order number, account number and seats also found on your order confirmation.
- We do not offer print-at-home tickets. Valid tickets will be received digitally through mytickets.citadeltheatre.com or hard-copy tickets may be obtained through the Citadel Theatre Box Office.
What do I do if I am unsure about an event I am looking at?
If you have questions about an event or purchasing a ticket, please contact the Citadel Theatre Box Office at 780-425-1820 or boxoffice@citadeltheatre.com.