VISITOR FAQs

For assistance with purchasing tickets or to register for a class, please contact the Box Office at 780.425.1820.

The Citadel does not have a formal dress code, however, we kindly ask that you refrain from wearing hats, as they may obstruct the view of other patrons. A patron may be denied entry if they are wearing obscene clothing or lacking a shirt, bottoms, or footwear.

For the comfort and safety of other patrons, please refrain from using scented products, such as perfumes, cologne and strongly scented hair-care products before coming to the theatre.

Recording of any video or audio is strictly prohibited. We kindly request that you turn off your phone before the performance starts to avoid disturbing the actors and fellow patrons with light or noise. Please note that relaxed performances and closed-captioned performances allow phone use during the performance.

We encourage you to plan your trip to arrive at least 30 minutes prior to the start of your performance.

In the interest of minimising distraction to both our audience and actors, patrons who wish to be admitted after the performance has started (whether they have arrived late or are seeking re-admittance) will be seated, at an appropriate moment, as determined by Front of House staff. They will be seated in designated seats at the back of the theatre. Patrons are welcome to take their assigned seat at intermission during applicable performances.

On your order receipt you may see the delivery method as “Will call”, this means you will pick up your tickets at the Box Office counter upon arrival for your performance.

If you choose “digital tickets” they can be accessed at mytickets.citadeltheatre.com with the same username/email and password you use to purchase tickets from The Citadel Theatre. Please visit our website for more information on Digital Tickets.

If you would like to exchange your tickets to another performance or show, please call the Box Office at 780.425.1820 or email boxoffice@citadeltheatre.com. Exchanges are permitted to another date of the same production with at least 24 hours notice. There is a rebooking fee of $5 + GST per ticket. Rebooking fees are waived for Season Ticket Holders.

Performances may be rescheduled due to illness or other reason with little to no notice. We make every effort to contact patrons before the start of the performance by phone and email.

Your tickets are still valid on your account. Box Office will reach out with rescheduling options and are happy to work with you to find the value of your tickets.

Yes! Physical show programs are now available for all 2024/25 Mainstage shows. This does not include Season Specials (The Play That Goes Wrong), Highwire Series (Bear Grease, Goblin:Macbeth) or the House Series. Digital programs are still available to view on your computer or mobile devices here.

A URL link will be sent in your show reminder email prior to a performance and a QR code is available on signage throughout the lobby, as well as available at the Box Office or as you enter the theatre. Show Programs are also viewable on screens in the lobby before the performance.

Please direct any questions or inquiries about the Foote Theatre School program to theatreschool@citadeltheatre.com

Yes! Coat check is available by donation. Donations go towards our volunteer program.

No, outside food and drinks are not permitted in any of the Citadel theatres. However, any refreshments purchased in the lobby or from Ghostlight by Milkcrate are allowed inside the theatres.

Yes! There is a selection of alcoholic and non-alcoholic beverages, and light snacks available for purchase at the Lobby Bar. (Debit/Credit only)

Alcoholic beverages are served in Citadel Sippy Cups to allow drinks in the theatre during performances. These can be taken home after your performance, or returned in dedicated receptacles for reuse.

Pinocchio Ice Cream is available for purchase at its own dedicated stand in the lobby (Shoctor and Maclab performances only). (Debit/Credit)

The Citadel Theatre typically does not allow babes-in-arms or children under 5 years of age into our theatres. Please see individual event descriptions for specific age recommendations.

The exception to this is Citadel’s Relaxed Performance.

• Purchase a subscription for next season.
• Make a tax deductible donation to the Citadel.
• Reach out to your elected officials and let them know how important live arts, made in your community, are to you as a voter.
• Keep up-to-date on our programming.
• Check out the Foote Theatre School class options.