The Citadel Theatre is committed to protecting the privacy of the personal information of its employees, Directors, Governors, patrons, donors and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various activities we must gather and use personal information. This information is carefully protected and any use of or other dealing with this information is subject to consent. The Citadel Theatre does not share, trade or sell personal information.

PRIVACY PRACTICES

Personal information gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. We ensure that any service providers to whom we disclose personal information have appropriate privacy protection practices in place to protect your information.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances. Individuals are offered the opportunity to opt not to have their information used for purposes beyond those for which it was explicitly collected.

The Citadel makes every reasonable effort to ensure the accuracy of the information held. Individuals are entitled to examine the information held about themselves subject to the restrictions provided by law.

Questions, concerns or complaints relating to the Citadel Theatre’s privacy policy or the treatment of personal information should be emailed to anursall@citadeltheatre.com.

The Citadel Theatre Privacy Policy

TICKET PURCHASERS

The Citadel Theatre respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We do not rent, sell or trade our mailing lists. We do use service providers to assist with processing ticket purchases, and your personal information may be disclosed to these service providers for that purpose. The personal information disclosed to these services providers could be stored in the United States. The information you provide will be used to process your ticket purchase,  contact you when necessary regarding programming changes and to keep you informed and up to date on the activities of the Citadel Theatre. As the Citadel is a not-for-profit organization, you may occasionally be contacted with regards to special events or fundraising opportunities. If, at any time, you wish to be removed from any of these contacts simply call us at 780.425.1820 or email boxoffice@citadeltheatre.com and we will gladly accommodate your request.

We may also use service providers who assist with the provision of electronic tickets. You may be directed to an external website of the service provider in order to access these services. Any information you enter into the services provider’s website will be governed by its privacy policy. We encourage you to review that privacy policy to understand how your personal information will be collected, used and disclosed.

DONORS

The Citadel Theatre respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We do not rent, sell or trade our mailing lists. The information you provide will be used to provide tax receipts and to keep you informed and up to date on the activities of the Citadel Theatre. If, at any time, you wish to be removed from any of these contacts simply call us at 780.425.1820 or email boxoffice@citadeltheatre.com and we will gladly accommodate your request.

SPECIAL EVENTS

The Citadel Theatre respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. We do not rent, sell or trade our mailing lists. The information you provide will be used to keep you informed and up to date on the activities of the Citadel Theatre. As the Citadel is a not-for-profit organization, you may occasionally be contacted with regards to other special events or fundraising opportunities. If, at any time, you wish to be removed from any of these contacts simply call us at 780.425.1820 or email boxoffice@citadeltheatre.com and we will gladly accommodate your request.

RAFFLES

The Citadel Theatre does not sell, trade or otherwise share our mailing lists. We treat your personal information with respect. The information you provide will be used to issue tax receipts, contact prize winners where applicable and keep you informed of other event or fundraising opportunities. If, at any time, you wish to be removed from any of these contacts simply call us at 780.425.1820 or email boxoffice@citadeltheatre.com and we will gladly accommodate your request.

Last Updated October 25, 2023