2025/26 STUDENTS CLUB INFORMATION PACKAGE

• To help keep the Students Club package affordable, tickets are first booked at the back of the theatre. Closer to the performance date, tickets will be moved forward into seats closer to the stage. We will do our best to keep everyone in your group as close together as possible.  

• For this reason, we recommend that groups pick up their tickets the night of their scheduled performance. If you wish to pick up your tickets in advance your seats will not be moved up and your group will remain seated near the back of the theatre.  

• Tickets can be picked up at the Box Office under the school’s name.  

• If you require accessible seating (e.g. wheelchair seats) please fill out your accessibility requests on the booking form. If you become aware of accessibility requests after your initial request, please email the Group Sales Coordinator.  

• If a student requires someone to attend with them as an accessibility aid, please indicate that in your booking request. 

• The intent of the Students Club package is to cultivate and grow the next generation of theatre goers in Edmonton by providing a more affordable package for students to attend and participate in a unique theatre experience. Due to the limited number of packages available each night, we can only offer a limited number of these discounted packages for adults. Our recommended ratio is 1 supervisor per 10-15 students.  

• For every 15 students attending, we can offer 1 complimentary Students Club package for a supervisor. Any additional supervisor tickets will cost the same as student tickets.  

• If there are extenuating circumstances that require additional supervisor packages (e.g. an aide or bus driver), please contact the Group Sales Coordinator. 

• If additional teachers wish to purchase a season package, the EPSB and ECSD are part of our Corporate Benefits Program and teachers can purchase A-level Season Ticket Packages at 10% off. These can be booked through the Box Office at 780-425-1820. 

• Students Club is meant to be purchased as a package. To make invoicing and exchanges easier for teachers and our administrators, packages must be booked with a consistent number of students per show.  

• Adding additional student tickets later in the season is an exception that can be made on a case-by-case basis by the Group Sales Coordinator, and requests can be sent to groupbookings@citadeltheatre.com. If a student is joining the club late, we would ask that they commit to the rest of the season along with their school instead of booking a single show at a time.  

• If you would like to purchase additional tickets for an adult, we will not be able to offer them the Students Club rate.  

• Please direct parents/caregivers to contact our Box Office directly @ 780-425-1820 or by emailing boxoffice@citadeltheatre.com, and to identify themselves as a parent/caregiver of a Students Club member. We can offer a 20% discount off Price Code A seats, subject to availability.  

• PLEASE NOTE that we can guarantee that the parent/caregiver will attend the same night as their child, but we cannot seat them with their child as we book Students Club tickets in the back of the theatre and move them up to best available seats the day of the show.  

• Parents/caregivers wishing to attend on the same evenings as their children can also consider purchasing their own Season Ticket Package through the Box Office. Due to the way our regular season tickets are booked compared to Students Club tickets, parents will need to check with the school to confirm performance dates as they may need to exchange some of their tickets to another week. They can contact the Box Office for more information.  

• Teachers wishing to attend at the Students Club price should be put on the booking request form and should participate in the entire club along with their school.  

• The Citadel Theatre requires at least 24-hours’ notice to exchange tickets to another performance date. 

• Same day exchange requests and tickets for a past performance will not be exchanged.  

• No refunds are provided for a missed performance.  

• Students Club tickets can be exchanged into any other Tuesday, Wednesday, Thursday, Sunday evening, or Saturday matinee performance. Please be aware that some Saturdays and Sundays may only have a matinee or an evening performance.  

• Pre-shows and talkbacks are only programed for select designated Students Club performances (more pre-shows and talkbacks may be scheduled if there is high enrolment in Students Club).  

• If tickets have been printed and picked up in advance, the seat number for the ticket being exchanged must be provided or we will not be able to exchange their ticket. The original ticket must be brought to the Box Office when picking up the new ticket. 

PLEASE NOTE: We encourage students to do their own ticket exchanges. Please have them call the Box Office at 780-425-1820 or email them at boxoffice@citadeltheatre.com at least 24 hours in advance. They must provide their school, their name, and the new date they want to attend. Please only direct mass ticket exchanges to our Group Sales Coordinator (i.e., you need to move most of or all your tickets for a particular performance due to date conflicts). You can reach them at groupbookings@citadeltheatrre.com.

• After the performance has started, any individuals arriving late or who have stepped out to use the washroom may not be able to enter the theatre or return to their original seat right away. To minimize disruptions for the audience and the actors on stage, our ushers will only be able to admit entry at appropriate times (scene changes, loud musical numbers, etc.), as per the Stage Manager and Front of House’s discretion. Individuals must be seated at the back of the theatre in Latecomer Seating. Individuals may return to their original seats at intermission.  

• If there is no appropriate time for an individual to re-enter, they may be asked to stay out in the lobby until intermission or until the end of the performance. For this reason, younger students leaving the theatre should be accompanied by a supervisor as they are the school’s responsibility. 

• An invoice will be emailed to the primary contact (or other, if specified) once numbers have been confirmed.  

• The Box Office accepts payment via credit card or cheque (payable to Citadel Theatre). Cash may also be accepted in person. If your school wishes to pay by electronic funds transfer (EFT), please note that these payments go to the Accounting Department and are therefore not automatically processed as a payment on your order. The payment will need to be applied to your account manually by the Group Sales Team. To ensure that the Group Sales Team receives notice of your EFT payments, please include a memo with either the invoice number or account number provided on the invoice. Our banking information for EFT payments can be requested through groupbookings@citadeltheatre.com.  

• The Citadel Theatre has a no–refund policy. All sales are final.  

• For extenuating circumstances, requests can be submitted in writing to the Group Sales Coordinator for approval. These requests will be reviewed on a case-by-case basis.  

• We cannot refund tickets to a missed performance. Please ensure all students have their scheduled performance dates. If they are unable to attend a performance, they have up until the day before their scheduled performance to exchange their tickets to another date within the restrictions listed under the section on Ticket Exchanges. 

Disclaimer: Age recommendations and content advisories have been thoughtfully prepared by Citadel Theatre staff. However, we understand that individuals may engage with content in different ways. We encourage patrons to consider their own comfort levels, as well as the suitability for any accompanying youth, before attending.    

• No children under the age of 5 will be admitted into the theatre. If a young child under the age of 5 is turned away at the theatre doors, no refunds will be provided.  

• Age recommendations are subjective and are not strict restrictions; however, please be aware that some productions may contain mature language and/or subject matter.  

• The Group Sales Coordinator will provide any applicable warnings in advance, but they are subject to change at the Director’s discretion during the rehearsal process. Please feel free to inquire further about the content of the shows in advance by emailing groupbookings@citadeltheatre.com. 

• If age recommendations and subject matter are a concern for younger students and you wish to adjust your package, please discuss this with the Group Sales Coordinator when booking. 

• General visitor FAQs and up-to-date information can always be found on the VISITOR FAQs page on our website. 

• Accessibility information, including photos and a virtual map of the Citadel Theatre can be found on the Accessibility page on our website.  

• Please indicate accessibility needs your group might have in your booking request or reach out to the Group Sales Coordinator in advance of your scheduled performances. The Citadel has accessible seating and sensory kits available upon request. Accessibility aids who accompany a student are eligible for a complimentary ticket.  

• Please review this section with all attending supervisors and students. Supervisors should spread themselves out among students to assist with supervision and minimize disruptions. It’s difficult for ushers to reach students seated in the middle of a row. The Citadel relies on the assistance of the schools’ supervisors to supervise their students during performances. 
  • Please be respectful of the venue, including lobby furniture and décor. Dispose of all food/snacks in the bins provided.
  • Photography, video, and audio recording during the performance are strictly prohibited.
  • All phones and other electronic devices must be turned off and put away. Light or sound-emitting devices (e.g. laser pointers) are not allowed.
  • Actors can see and hear the audience – it is important for audience members not to talk, or move around, during the performance to avoid distracting performers and other patrons.
  • Keep bags under seats, not in aisles or walkways, for safety. Some shows may involve actors using the aisles.
  • Do not climb on seats or railings, or rest feet on them.
  • Do not interfere with the performance in any way (e.g. tripping, throwing items near the stage, etc.).
  • While there is no formal dress code, we kindly ask that hats be removed inside the theatre.
  • Outside food and drink are not permitted. Only beverages in Citadel sippy cups or bottles purchased at the bar are allowed.
  • Students may eat snacks or dinner in the public lobby areas, but outside food and drink are not allowed in the theatre. Students may be asked to throw away or leave items outside.
  • Anyone behaving disruptively may be removed without a refund.

PLEASE NOTE: The Citadel recognizes that all individuals should have the opportunity to experience art and culture. We will do what we can to ensure special needs patrons are able to attend Citadel productions and some exceptions may be made.