2024/25 STUDENTS CLUB INFORMATION PACKAGE

To help keep the Students Club package affordable, tickets are first booked at the back of the theatre. Closer to the performance date, tickets will be moved forward into seats closer to the stage. We will do our best to keep everyone in your group as close together as possible.

For this reason, we recommend that tickets be left on account and picked up on the evening of the performance. If you wish to pick up your tickets in advance, your seats will not be moved up and your group will remain seated near the back of the theatre.

Tickets can be picked up at the Box Office under the school or primary contact’s name.

If you require accessible seating (e.g. wheelchair seats) please fill out your accessibility requests on the booking form or contact the Education & Group Sales Administrator as soon as possible due to limited availability.

The intent of the Students Club package is to cultivate and grow the next generation of theatre goers in Edmonton by providing a more affordable package for students to attend and participate in a unique theatre experience. Due to the limited number of packages available each night, we can only offer a limited number of these discounted packages for adults. Our recommended ratio is 1 supervisor per 10-15 students.

For every 15 students attending, we can offer 1 complimentary Students Club package for a supervisor.

If there are extenuating circumstances that require additional supervisor packages (e.g. an aide or bus driver), please contact the Education & Group Sales Administrator to discuss.

If additional teachers wish to purchase a season package, EPSB and ECSD is part of our Corporate Benefits Program and teachers can purchase A-level Season Ticket Packages at 10 % off. These can be booked through the Box Office at 780-425-1820.

Students Club is meant to be purchased as a package. To make invoicing and exchanges easier for teachers and our administrators, we are asking that schools please book a package with a consistent number of students per show. Adding additional student tickets later in the season is an exception that can be made on a case-by-case basis by the Education and Group Sales administrator, and requests can be sent to groupbookings@citadeltheatre.com. If a student is joining the club late, we would ask that they commit to the rest of the season along with their school instead of booking a single show at a time.

If you would like to purchase additional tickets for an adult, we will not be able to offer them the Students Club price. Please direct parents to contact our Box Office directly at 780-425-1820 or by emailing boxoffice@citadeltheatre.com, and identify themselves as a parent of a Students Club member. We can offer a 20% discount off Price Code A seats, subject to availability. Please note that we can guarantee that the parent will attend the same night as their child, but we cannot seat them with their child as we book Students Club tickets in the back of the theatre and move them up to best available seats the day of the show.

Parents wishing to attend on the same evenings as their children can also consider purchasing their own Season Ticket Package through the Box Office. Due to the way our regular season tickets are booked compared to Students Club tickets, parents will need to check with the school to confirm performance dates as they may need to exchange some of their tickets to another week. They can contact the Box Office for more information.

Teachers wishing to attend at the Students Club price should be put on the booking request form and should participate in the entire club along with their school. If a student requires someone to attend with them as an accessibility aid, please indicate that in your booking request.

The Citadel Theatre has a 24-hour exchange policy. Tickets for a performance can only be exchanged up until the day before the scheduled performance. Same day exchanges and tickets for a past performance will not be exchanged. No refunds are provided for a missed performance.

Students Club tickets can be exchanged into any other Tuesday, Wednesday, Thursday, Sunday evening, or Saturday matinee performance. Please be aware that some Saturdays and Sundays may only have a matinee or an evening performance. Pre-shows and talkbacks are only programed for the first Tuesday and Wednesday evenings of the run (more pre-shows and talkbacks may be scheduled if there is high enrolment in Students Club). If tickets have been printed and picked up in advance, the seat number for the ticket being exchanged must be provided or we will not be able to exchange their ticket. The original ticket must be brought to the Box Office when picking up the new ticket.

PLEASE NOTE: We encourage students to do their own ticket exchanges. Please have them call the Box Office at 780-425-1820 or email them at boxoffice@citadeltheatre.com at least 24 hours in advance. They must provide their school, their name, and the new date they want to attend. Please only direct mass ticket exchanges to our Education and Group Sales Administrator (i.e., you need to move most of or all your tickets for a particular performance due to date conflicts). You can reach them at groupbookings@citadeltheatrre.com.

After the performance has started, any individuals arriving late, or who have stepped out to use the washroom, may not be able to enter the theatre or return to their original seat right away. To minimize disruptions for the audience and the actors on stage, our ushers will only be able to admit entry at appropriate times (scene changes, loud musical numbers, etc.), as per the Stage Manager and Front of House’s discretion. Individuals must be seated at the back of the theatre in Latecomer Seating. Individuals may return to their original seats at intermission.

If there is no appropriate time for an individual to re-enter, they may be asked to stay out in the lobby until intermission is over or until the end of the performance. For this reason, younger students leaving the theatre should be accompanied by a supervisor as they are the school’s responsibility.

An invoice will be emailed to the primary contact (or other, if specified) once numbers have been confirmed.

The Box Office accepts payment via credit card or cheque (payable to Citadel Theatre). Cash may also be accepted in person. If your school wishes to pay by electronic funds transfer (EFT), please note that these payments go to the Accounting Department and are therefore not automatically processed as a payment on your order. The payment will need to be applied to your account manually by the Box Office. To ensure that the Box Office receives notice of your EFT payments, please include a memo with either the invoice number or account number provided on the invoice. Our banking information for EFT payments can be requested through groupbookings@citadeltheatre.com.

The Citadel Theatre has a no-refund policy. All sales are final. However, requests can be submitted in writing to the Education & Group Sales Administrator for approval. These requests will be reviewed on a case-by-case basis. We cannot refund tickets to a missed performance. Please ensure all students have their scheduled performance dates. If they are unable to attend a performance, they have up until the day before their scheduled performance to exchange their tickets to another date within the restrictions listed under the section on Ticket Exchanges (see page 9).

No children under the age of 5 will be admitted into the theatre. If a young child under the age of 5 is turned away at the theatre doors, no refunds will be provided.

Age recommendations are subjective and are not strict restrictions; however, please be aware that some productions may contain mature language and/or subject matter. The Education & Group Sales Administrator will try to provide any applicable warnings in advance, but they are subject to change at the Director’s discretion during the rehearsal process.

If age recommendations and subject matter are a concern for younger students and you wish to adjust your package, either by opting out of a production or exchanging into non-Mainstage production, please discuss this with the Education & Group Sales Administrator when booking. If you are unsure about shows with mature ratings and would like to wait until more information is available regarding the production, it is generally easier (logistically) to opt out at the time of booking and add tickets at a later date.

General visitor FAQs and up-to-date information can always be found on the VISITOR FAQs page on our website.

Accessibility information, including photos and a virtual map of the Citadel Theatre can be found on the Accessibility page on our website.

Please indicate accessibility needs in your booking request or reach out to the Education & Group Sales Administrator in advance of your scheduled performances. The Citadel has accessible seating and sensory kits available upon request. Accessibility aids who accompany a student are eligible for a complimentary ticket.

Please review this section with all supervisors and students attending the performance. We ask that supervisors spread themselves out and seat themselves among their students. It can be difficult/disruptive for our ushers to go through the seats if there is a disturbance in the middle of a row. The Citadel relies on the assistance of the schools’ supervisors to supervise their students during performances.

• Photography and video/audio recordings of performances are not allowed and are strictly prohibited.
• Turn off and put away all electronics that emit sound or light, such as cell phones, fitbits, smart watches, mp3 players, handheld video game consoles, tablets, laser pointers, and other handheld devices.
• The actors on stage can see and hear the audience during the performance – it is important for audience members not to talk or move around during the performance, as it can be distracting to the actors as well as fellow audience members.
• Please keep bags under your seat, and do not leave them in the aisles in front of your feet, or on the sides. It may impair the ability of persons to exit the row in an emergency. Some productions may also have actors walking in the aisles during a performance.
• Do not put your feet on or climb onto the theatre seats or hand railings.
• Do not interfere with the actors or the performance (e.g. tripping, throwing items on or near the stage, etc.)
• There is no dress code at the Citadel, but we respectfully request that patrons refrain from wearing hats in the theatre.
• No outside food or drinks allowed. Only drinks in Citadel sippy cups or other bottled beverages sold at the Citadel bar will be admitted.
• Any individuals behaving in a disruptive manner may be removed from the theatre. No refunds will be provided. Please note the Citadel recognizes that all citizens should have the opportunity to experience art and culture. We will do what we can to ensure special needs patrons are able to attend Citadel productions and some exceptions may be made.